A simple process to facilitate returns for refunds, replacements, or exchanges.
Last updated June 7, 2024

Return Policy

If you’re product is damaged, leaking, tastes old/wrong, or you’re just unhappy with it, we’re happy to provide a return/exchange to correct the issue. Our return policy:

1. Returns/exchanges/refunds must be initiated within 14-days of purchase.
2. Original product must be returned/exchanged with request.
3. RMA form must be used to initiate the return/exchange/refund process and approved. RMA authorization can take up to 72 hours to process and prepare exchange.
4. Opened/used product exchange/refunds are subject to validation and approval.
5. Product exchanges can be made for the same or similar product (same brand and product type, i.e. Stiiizy 0.5g Pod) regardless of sale price from original purchase. Product swaps are performed when a DIFFERENT product is requested (different brand, or different product type). In a product swap, the original purchase price will be applied to the swap for a different product and the customer may be required to pay the difference.
6. For faster exchange processing, please select one of our Pop-Up locations for exchange method on the RMA form. Exchanges/swaps can be performed via delivery as well, but a delivery fee may apply.
7. Once an RMA request is received, it will be processed and each customer will be contacted to schedule the exchange/swap/refund requested.

Return Merchandise Authorization Form

To begin the return/exchange process, please below to fill out our RMA form.