Our promise
Make It Right Guarantee
We stand behind every order. If something arrives wrong, damaged, missing, or clearly not up to standard, tell us — we'll fix it fast with store credit, a replacement on your next delivery, or an exchange when it makes sense. Cannabis can't be resold once it leaves our chain of custody, so we resolve issues that way instead of acting like a traditional return bin.
What we guarantee
- Wrong item or wrong quantity
- Missing items from your order
- Damaged or defective product (broken hardware, leaking packaging, etc.)
- Clear quality issues — with a quick photo or video so we can verify
Change of mind? Because of California cannabis regulations, we can't take back opened products for buyer's remorse. If you ordered the wrong strain or changed your mind after opening it, we can't accept it back — but we'll always help when we got it wrong.
When to reach out
- Wrong or missing items: contact us within 48 hours of delivery — same day is best while details are fresh.
- Quality or defect claims: within 7 days of delivery, with photo or video if possible.
Still at the door? Tell your driver before they leave — many issues can be fixed on the spot or credited immediately.
How we fix it
Depending on the situation, we'll apply one or more of these — usually the same day:
- Instant store credit on your account for the affected items
- Replacement on your next delivery (or a priority re-run when available)
- Exchange for the same or a similar item when inventory allows
- Refund to your original payment method when you paid electronically and prefer that over credit
Keep the product and original packaging until we've confirmed next steps — we may need batch or UID details for compliance. Returned cannabis cannot be resold under California law (4 CCR §15410).
Express late delivery
This guarantee is separate from our 60-minute express promise. If your express order arrives late, ask dispatch, your driver, or live chat the same day for the 20% late-delivery discount. Some limitations apply.
Report an issue
Fastest path: live chat or call with your order number ready. A photo of the problem helps us resolve it in one conversation — no waiting on forms.
Email cs@420kingdom.com · Delivery hours: Daily 9am–10pm
Prefer a written request?
You can also submit our optional returns form — but chat or phone is faster for most order issues.
Open optional returns form →