Question 1

What do I need to order?

Accepted Answer

A valid government-issued ID showing you're 21 or older (18+ with a valid medical recommendation). Your driver checks it at the car on every single delivery — no ID, no handoff, no exceptions.

Question 2

How do I pay?

Accepted Answer

We accept cash on delivery, ACH Debit via Aeropay, and Cashless ATM via Debit Card Swipe. About Aeropay: you'll receive a text to sign up and connect your bank account on your first purchase — a 2.7% transaction fee applies. About Cashless ATM: swipe your debit card with our driver; totals are rounded up to the nearest $5 and a $5 transaction fee applies.

Question 3

How does the 60-minute guarantee work?

Accepted Answer

Your clock starts the moment your express order is confirmed. If we're late, a 20% discount on your subtotal will be applied. Inquire with our dispatchers or your driver to ensure you receive this discount. Some limitations apply.

Question 4

How does delivery actually happen?

Accepted Answer

You'll get a text before your driver arrives (please ensure we have your correct phone number on file). When they pull up, just come out to the car — drivers stay inside the vehicle for security and per California law. Your ID is verified through the window, order in hand, done in under a minute. Plain car, plain bag, nothing branded — discreet and fast.

Question 5

Do you take medical (MED) customers?

Accepted Answer

Yes — both adult-use (REC) and medical customers. Medical patients with a valid MMIC card may also qualify for tax exemptions, applied automatically at checkout.

Question 6

Where do you deliver?

Accepted Answer

All across Bakersfield and surrounding Kern County zones. Enter your ZIP at checkout and we'll confirm your address in seconds. Hours: Daily 9am–10pm. Note: some outer areas (including Arvin and Lamont) are scheduled delivery only — not Express.

Question 7

What is Express vs Scheduled Menu?

Accepted Answer

Our Express Delivery has a 1-hour delivery guarantee and features products available on hand with our drivers. Our Scheduled Delivery offers our full product menu, but requires a 4-hour lead time. If ordering before 2pm, a Scheduled Order can be placed for same-day delivery (last delivery window of 6–9pm). Scheduled Deliveries can be placed seven days in advance as well.

Question 8

Is there a delivery minimum?

Accepted Answer

There is a $25 subtotal minimum, after discounts are applied. If you would like to place an order under the minimum threshold, you may call our office and have your order sent to our Pop-Up delivery location, or pay a $5 delivery fee.

Question 9

Do you have deals or discounts?

Accepted Answer

Daily deals rotate across the menu and are visible on every product page before you add anything to your cart. First-time customers get a welcome discount. Every customer automatically earns loyalty points on every purchase, with Royal Rewards members receiving enhanced offers and discounts! Download our loyalty app for iOS and Android to receive added benefits and see all our current offers.

Question 10

What brands do you carry?

Accepted Answer

We carry all of California's most popular brands including Stiiizy, Alien Labs, Camino, Connected, Cannabiotix, and more. See a complete lineup on our menu.

Question 11

How do Loyalty Points work?

Accepted Answer

Members earn 1 point for every $10 spent. Redeem points at checkout: 10 pts = $5 off, 20 pts = $10 off, 40 pts = $20 off. Membership is free and automatic — no signup form, no separate app. (This is King's Loyalty — separate from Royal Rewards.)

Question 12

What is the Royal Rewards Program?

Accepted Answer

Members can be upgraded to our top-tier rewards program by simply downloading our Loyalty App and opting into push notifications to earn 3× points on select products, get access to exclusive discounts, and get early access to new/limited products.

Question 13

What is the Royal Referral Program?

Accepted Answer

Refer a friend to the Kingdom to offer them 30% OFF and 10 additional loyalty points on their first order. You'll earn 1 point for every $10 they spend, for life.

Question 14

Is delivery discreet?

Accepted Answer

Completely. Our drivers use unmarked vehicles — no branded car, no branded uniform, nothing that announces what's in the bag. Product bags are plain and unbranded. The only interaction at the vehicle is a quick ID check through the car window. Your neighbors won't know anything.

Are you 21+, or 18+ with a medical card?

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